Return and Refund Policy

Last Updated: 9 October 2026

At Locobuy, we want you to have a smooth and satisfactory shopping experience. This Return and Refund Policy explains how returns, replacements, cancellations, and refunds are handled for purchases made through our website.

1. Return Eligibility

You may request a return if your product meets the applicable return conditions displayed on its product page.

To be eligible for a return:

• The product must be unused and in its original condition.

• Original packaging, tags, accessories, and included items should be retained.

• Proof of purchase or your order number must be provided.

• The return request must be submitted within the applicable return period specified on the product page or at the time of purchase.

Some products may be non-returnable due to hygiene, safety, personalization, or other legitimate restrictions. Any applicable exclusions will be communicated before purchase.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the product and its packaging, where applicable.

After reviewing your request, we will communicate the available resolution, which may include a replacement, return, refund, or another appropriate remedy under applicable law.

3. How to Request a Return

To request a return:

1. Contact us using the details provided on our Contact Us page.

2. Include your order number and the reason for the return.

3. Provide photographs or other supporting information if requested.

4. Wait for our instructions before shipping the product back.

5. Pack the product securely and follow the return instructions provided by our team.

Please do not send a product to an address without receiving return instructions.

4. Refund Policy

Once an eligible returned product is received and inspected, we will inform you whether your refund request has been approved.

If approved:

• Refunds for prepaid orders will generally be processed to the original payment method, where possible.

• For Cash on Delivery (COD) orders, we may request appropriate bank account or other payment details to issue the refund.

• The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment method.

We will communicate the applicable refund timeline when your request is approved. Nothing in this policy limits any refund or other remedy required by applicable law.

5. Return Shipping Charges

Return shipping arrangements and charges may depend on the reason for the return and the applicable product policy.

If the product is damaged, defective, or incorrectly supplied, please contact us so we can explain the return arrangements.

For returns requested for other reasons, any applicable shipping charges or deductions will be communicated before the return is completed, subject to applicable law.

6. Order Cancellation

If you wish to cancel an order, contact us as soon as possible and provide your order number.

Cancellation may be possible before the order is dispatched. Once an order has been shipped or delivered, the applicable return process may apply instead.

If a prepaid order is successfully cancelled, any eligible refund will be processed according to the applicable refund procedure.

7. Non-Returnable Products

Certain products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

Examples may include:

• Personalized or custom-made products.

• Products sealed for hygiene or health protection where the seal has been broken.

• Perishable products, if offered.

• Products explicitly identified as non-returnable before purchase, where legally permitted.

These exclusions do not remove any rights you may have under applicable consumer protection laws.

8. Exchanges and Replacements

If you would like to exchange a product for another size, colour, or variant, please contact us to confirm availability and eligibility.

Where an exchange is unavailable, we will explain the other options available under the applicable product policy and applicable law.

9. Refund Delays

If an approved refund has not appeared within the communicated timeframe, please contact us with your order number and refund confirmation details, if available.

We will help you check the status of the refund with the relevant payment provider, where applicable.

10. Contact Us

For questions about returns, refunds, cancellations, or replacements, please contact our team through the Contact Us page on the Locobuy website.

Please include your order number so that we can assist you more efficiently.

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