Last Updated: 9 October 2026
At Locobuy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, browse products, place orders, or contact us.
By using our website, you acknowledge this policy. Where required by law, we will obtain your consent for the relevant processing of your personal information.
1. Information We Collect
Depending on how you use our website, we may collect the following information.
Personal Information
Name
Email address
Phone number
Billing address
Shipping address
Order Information
Products purchased
Order number and order history
Payment status and transaction references
Delivery and return information
Technical Information
IP address
Browser and device information
Pages visited and interactions with our website
Cookies and similar technologies
We collect only the information reasonably necessary for the purposes described in this policy or as otherwise permitted by law.
2. How We Use Your Information
We may use your information to:
Process and fulfil orders.
Arrange shipping and delivery.
Send order confirmations and important updates.
Respond to questions, complaints, and support requests.
Process eligible returns, cancellations, and refunds.
Maintain and improve our website and services.
Detect fraud, misuse, and security threats.
Meet legal, tax, accounting, and regulatory obligations.
Send promotional communications where permitted and, when required, with your consent.
You may opt out of promotional communications using the unsubscribe option provided or by contacting us. Essential order and service communications may still be sent when necessary.
3. Payments
Payments may be processed through third-party payment gateways or service providers.
Locobuy does not intend to store complete payment card details on its own website servers. Payment information is handled according to the relevant payment provider’s processes and policies.
We may receive limited payment-related information, such as transaction references, payment status, and refund status, to manage your orders.
4. Sharing Your Information
We may share relevant information with trusted third parties when necessary, including:
Payment providers: to process payments and refunds.
Shipping and courier partners: to deliver orders.
Website and hosting providers: to operate and maintain the website.
Technical and security providers: to protect and improve our services.
Professional advisers and authorities: where reasonably necessary for legal compliance or the establishment, exercise, or defence of legal claims.
We do not sell your personal information to third parties for their own marketing purposes.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep your shopping cart functioning.
Remember relevant website preferences.
Support login and checkout features.
Understand website performance and usage.
Improve security and user experience.
Some cookies may be provided by third-party services used on our website.
You can manage cookies through your browser settings. Blocking certain cookies may affect shopping cart, login, or checkout functionality. Where required, we will obtain consent before using non-essential cookies.
6. WooCommerce and Website Services
Locobuy uses WooCommerce to support online shopping features such as product browsing, shopping carts, checkout, and order management.
Information you provide during checkout may be used to process your order, arrange delivery, manage refunds, and provide customer support.
Additional plugins or integrations may process information according to their functionality. We aim to review the services used on our website and limit access to personal information to what is necessary.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure. You should avoid sharing passwords or sensitive payment information through ordinary email or contact forms.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax obligations, dispute resolution, and legal compliance.
Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally applicable.
Withdraw consent where processing is based on consent.
Raise a privacy complaint or grievance.
To make a request, contact us through the Contact Us page on our website. We may need to verify your identity before responding.
10. Children’s Privacy
Our website is not specifically directed at children. Individuals who are not legally able to enter into a binding agreement should use the website with appropriate parental or guardian involvement, where required by law.
If you believe that personal information has been collected improperly from a child, please contact us so that we can review the matter and take appropriate action.
11. Third-Party Websites
Our website may contain links to external websites or services. We are not responsible for the privacy practices of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website before providing personal information to it.
12. Changes to This Privacy Policy
We may update this Privacy Policy as our business, website features, or legal obligations change.
Any revised policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide notice or obtain consent for material changes.
13. Contact and Privacy Complaints
If you have questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us through the Contact Us page on the Locobuy website.
Please include sufficient details for us to understand and address your request.
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